Frequently asked questions
How do I make a reservation?
You can make a reservation through our website, by calling our reservations hotline, or by emailing us.
What is your cancellation policy?
Our cancellation policy varies depending on the rate and time of year. Please refer to your booking confirmation or contact our reservations team for details.
Do you require a deposit?
Yes, a deposit is required to secure your reservation. The amount varies depending on the length of your stay and the time of year.
What forms of payment do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, mobile e-wallets and Paypal.
Are pets allowed?
Yes, we allow pets in Casa de Sonya room only. Please contact us to confirm if we can accommodate your pet and to learn about any associated fees or restrictions.
How do I request a specific room or view?
Room photos, video and details are uploaded in our website.
What are the check-in and check-out times?
Check-in is at 2:00 PM, and check-out is at 11:00 AM.
Do you have a restaurant on-site?
Yes, we have a restaurant and bar. It is open from 7AM-9PM. Our menu is available to view in our website.
Do you have a swimming pool?
Yes, we have 2 swimming pools.
Do you offer Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the resort.
Do you have a spa or fitness center?
Yes, we offer massage and Kawa Hot bath infused with VCO, essential oils and flowers.
What activities are available at the resort?
We offer a variety of outdoor and indoor activities to make your vacation more fun and memorable. Please refer to our activity menu in our website.
Do you have day use?
Yes, we do allow day use. Please contact our reservations team for complete informations and details.
Do you offer airport transportation?
Yes, we offer airport transportation for an additional fee. Please contact our reservations team to arrange this.
Are there laundry services available?
Yes, laundry and dry cleaning services are available for a fee.
How far is the resort from the airport?
The resort is approximately 4 hours from Mactan International airport in Cebu City and 1 hour from Dumaguete domestic airport in Negros Oriental.
Is the resort accessible for guests with disabilities?
Yes,but limited. We have accessible rooms and facilities. Please contact us for specific accessibility needs.
Are there any nearby attractions?
Yes, we are located in the waterfalls town of South Cebu where 3 major waterfalls are located. We are also not far from the Whaleshark watching in Oslob, Sumilon island and Moalboal.
Is breakfast included in the room rate?
Breakfast inclusion depends on the package you booked. Please refer to your booking confirmation.
Do you have non-smoking rooms?
Yes, all our rooms are non-smoking. We have a designated smoking area inside the resort’s premises.
Do you have currency exchange services?
Yes, we have currency exchange services available at the front desk. We also accept different currencies.